Job Summary:
The Employee Relations (ER) team is part of the Total Rewards and Employee Relations within HR that focuses on enhancing the employee experience and developing best in class people practices firm wide. The team helps set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables. Overall, this organization spans the traditional HR lifecycle, employee engagement and broader listening strategy.
Job Responsibilities:
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- Investigating code of conduct related matters inclusive of harassment, discrimination, retaliation, workplace violence, inappropriate behavior and executive office complaints ensuring proper escalation, engagement and fairness is delivered across all stakeholder groups;
- Reach HR disciplinary outcomes for assigned employee conduct investigations, including investigations led by Control Partners and Employee Relations;
- Ensure the enquiry and investigation reports meet the highest quality standards and adherence to case management timelines and system requirements;
- Support Employee Relations leadership on implementing key country-wide projects around conduct, governance, policy and control;
- Partner with Employee Relations leadership in analyzing and providing insights to senior leaders and HR stakeholders on areas of focus and emerging trends, to enable proactive interventions within the organization;
- Partner with ER leadership, as appropriate, globally to understand regional differences and requirements;
- Proactively identify opportunities for process improvement and refinement of services;
- Demonstrate expected behaviors, as well as, identify and escalate issues in a timely manner;
- Deliver a trusted ER brand known to employees and managers as a place where their voices are heard and acted on accordingly and build a first class experience to all employees, stakeholders and control partners through effective collaboration and communication;
- Participate in various risk and control initiative, including assisting with regulatory responses on employee conduct matter and engage, conduct & participate in the ER aspects of organizational audits, transactions and RFPs.
Required qualifications, capabilities and skills':
- Working knowledge or experience in matters related to unsatisfactory performance, unauthorized leaves, redundancy management, background screening and other HR policy violations;
- Demonstrated success in building strong relationships and trusted advisor status across Legal, Compliance, Global Security, and with Human Resources colleagues;
- Knowledge of ER practices, procedures, and policies;
- Excel operationally and have a laser focus on key stakeholder experience - employees, managers, partners;
- Actively challenges the status quo and acts as a catalyst for change by decisively adopting innovative ways of working, driving continuous improvement;
- Identifies and understands business trends to improve culture and mitigate risks
- Strong time management and multi-tasking abilities;
- Disciplined and drives for results; actively applies feedback from key stakeholders;
- Strong consulting/problem resolution experience with demonstrated ability to influence all employee levels from front line to senior leaders;
- Demonstrates expected risk/controls behaviors by holding self and others accountable to operate within established standards and procedures
'Preferable qualifications, capabilities and skills':
- Proficiency in Microsoft Office suite
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.