We study employee interactions, trends and changes to better understand our employees' experiences. Usually, we begin with a question, challenge or idea related to our company's work environment. Your role involves taking those hypotheses and determining how to best understand them through research and data analysis.
As the Employee Insights Data Analyst, your primary responsibility will be designing, implementing, managing and analyzing listening channels such as surveys, focus groups and interviews, in partnership with key stakeholders to deliver unique insights about the organization. This position reports to VP of Listening and Data Storytelling and will be part of a team of problem solvers and solution designers dedicated to making JP Morgan a great place to work.
Want more jobs like this?
Get Data and Analytics jobs delivered to your inbox every week.
Job Responsibilities
- Act as the voice of the employee by supporting the design and implementation of our listening strategy and by providing high quality employee insights that HR and Business Leaders can leverage to influence the employee experience
- Conduct end-to-end analysis on large employee data sets to identify patterns/trends and answer questions/hypothesis about the employee experience and what influences it
- Turn data into easy to understand visuals that tell a story. Make complex ideas simple so leaders can act on them
- Be an expert project manager of all efforts you touch, delivering high quality work on time consistently
- Ensure all appropriate data privacy, security, and controls requirements are incorporated into all processes
- Maintain and expand partnerships with key stakeholders within the lines of business and at the Firmwide level
Required qualifications, capabilities and skills
- 7+ years of relevant work experience, preferably in a role involving extracting/ aggregating data and performing employee data analysis and storytelling
- Advanced knowledge of analyzing both structured and unstructured data; managing and manipulate large data sets in Excel quantitative and qualitative research, and survey design principles
- Knowledge of employee listening methodologies such as survey, focus groups, interviewing
- Ability to work to solve problems independently, remove barriers and propose solutions, i.e. taking a hypothesis, researching and coming back with a perspective
- Ability to identify and communicate critical insights through appealing and concise reports and summaries
- Strong partnership and consulting skills, ability to work with a variety of stakeholders and peers in order to get things done
- Balance of intellectual curiosity with exceptional critical thinking, problem solving and analytical skills; ability to absorb and present complex ideas quickly and accurately
Preferred qualifications, capabilities and skills
- Bachelor's degree in Human Resources, Statistics, Industrial and Organizational Psychology, or other Behavioral Sciences
- Experience working in SurveyMonkey and Qualtrics
- Experience working with employee data compliance and controls
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.