Embark on a rewarding and challenging career as an Employee Communications Associate with our dynamic team. You'll have the opportunity to make a significant impact by supporting key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.
As an Employee Communications Associate within the Organizational Effectiveness & Oversight (OEO) team, you will collaborate with business leaders and other key stakeholders to develop communication strategies aligned to overall Home Lending business priorities. Organizational Effectiveness & Oversight (OEO) is the centralized Home Lending utility responsible for managing business change, developing automated business solutions, driving program management, leading employee readiness, and providing oversight and foundational support. You will engage across Home Lending on broad initiatives providing insight to all customer and employee experience improvement efforts in order to capture the 'why' behind changes and incorporate them into communications.
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Job Responsibilities
- Leverage business priorities, feedback and data to develop and assess communication plans and strategies to ensure employees are ready for change
- Develop effective, targeted multi-media messages that meet communication plan objectives
- Engage in established business processes to manage projects from inception to completion
- Provide communication consultation, expertise and support for business-level or department-wide initiatives
- Manage communications planning and activities with the business and projects teams to ensure initiatives are aligned with strategic vision and project deliverables. This includes ongoing planning and interaction with the business and project staff
- Maintain and enhance employee tools to better meet the needs of the employee including Homepage and resource sites
- Collaborate with Customer Experience to influence the strategy for initiatives
Required Qualifications, Capabilities and Skills
- Bachelor's Degree in Communication, English, or Journalism
- Excellent writing, communication and editing skills. Knowledge of grammar, proofing, publication production and AP style
- Time manager with ability to multi task projects, prioritize work and operate with minimal supervision
- Strong leadership, presentation skills and works collaboratively to develop solid working partnerships with colleagues
- Highly organized and attention to detail
- A wide degree of creativity and latitude is expected
- Can systematically gather relevant information, interpret various types of data and apply logic to solve problems, make decisions and execute quickly in a fast paced environment
This is a full-time hybrid (3 days in office/2 days remote) role based in either Jacksonville FL, Columbus OH, or Plano TX. This role does not offer relocation assistance or immigration sponsorship.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.