Document & Business Solutions (DBS) is the company's primary office-based services provider for the firm, globally, operating across more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS's online service platform.
As a Document & Business Solutions Operations Specialist, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments and cover various shifts to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.
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Job responsibilities
- Operates functional equipment: including printing, scanning, inserting, sortation, x-ray and other equipment, as applicable
- Receives and processes incoming and outgoing work
- Prints and finishes and distributes all submitted print requests and documents
- Undertakes Check management in line with processing procedures (where applicable)
- Scans documents/files and integrates into agreed document workflow/depositories and arranges courier collection including required manifest(s) and documentation
- Manages other logistics function such as overnight shipping and handles of specialized items and more complex inquiries, including possible extensive research
- Mnaage inventory and fulfillment for production centers and responds to all requests and inquiries from end users of the DBS services
- Identifies non-compliant activities, resolve discrepancies, and escalate as appropriate and maintains basic record keeping and tracking of data as required by management
Required qualifications, capabilities and skills:
- Good customer service skills, attentiveness, able to interact positively and pleasantly and the ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
- Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills and able to work productively in a fast-paced team environment
- Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information
- Basic understanding of risk and control for the activities responsible
- Be aware of and maintain safe working practices related to H&S and is able to resolve problems and with the ability to recommend process improvements
- Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar) and must be comfortable with and have a solid understanding of basic business technology
- Good oral and written communication skills and an intermediate understanding of the English language, in verbal format and written forma
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.