Take a lead role supporting and executing initiatives to enhance efficiency and deliver results as a Division Small Business Manager.
As a Divisional Small Business Manager (DSBM)-Vice President within the Business Banking and Consumer Banking Division, you will provide support and guidance to Market Directors in your region(s). Your role will involve promoting and ensuring consistent execution of the small business strategy, as well as identifying opportunities for enhanced execution.
Job responsibilities
- Act as a liaison for Business Banking and Consumer Banking leadership, ensuring consistent communication with Regional and Market Directors, and represent the Small Business Segment at all Business Banking & Consumer Banking Region Executive & Market Business Reviews
- Support the Consumer Banking Region and Market Directors, and National Sales through promoting and ensuring consistent execution of the small business strategy within multiple regions
- Support the ongoing Small Business Specialist (SBS) identification process and day-to-day operations of Small Business Banking within the assigned region(s)-including recommended Small Business Specialist coverage and maintaining the small business training requirements of the Region's Small Business Specialist population
- Help new market branches with small business education and support by having field support team provide in-person pre-opening workshops
- Help drive strong Branch OSAT scores by delivering a full One Chase experience in the branches
- Partner with Area Managers to develop a strong pipeline of ready-now SBS talent across the footprint to support BRM staffing needs
- Demonstrate ability to influence partnership between the Business Banking and Consumer Banking leadership teams using key performance metrics (i.e. NAO errors, Digital Adoption & customer penetration metrics; Deposit, Credit, and Cash Management Growth) in order to foster common goals and promote teamwork
- Identify key Small Business performance trends with an emphasis on Digital Adoption for branch business customers within the Region and Markets, and appropriately provide feedback and recommendations to Business Banking & Consumer Banking Regional and Market Managers
- Work closely with Banker Support and the Business Account Review team to ensure a consistent support structure; provide feedback to improve the New Account Opening review process; and address escalations related to the New Account Opening process and Small Business Client Experience; ensure escalations are monitored and responded to promptly
- Ensure that all Small Business Specialist training and skill-building workshops are relevant and address the specific needs of all bankers within the assigned region(s)
- Identify best practices/success stories and raise potential issues/enhancements which require better execution
Want more jobs like this?
Get jobs delivered to your inbox every week.
Required qualifications, capabilities, and skills
- Minimum 7 years' experience in banking, including prior experience in Business Banking and/or Consumer Banking (e.g., Business Banking Area Manager, Consumer District Manager, etc.)
- Knowledge of branch operations, roles and responsibilities, sales structure, and product and service offerings
- Maintain strong communication skills across multiple organization levels, and develop and deliver effective messages and presentations with an executive presence; adept with interacting with Executive Leaders and clearly articulate strategy, issues, and solutions
- Strong coaching skills, as well as a drive to provide continuous guidance/support to Business Banking- and Consumer Banking-leadership teams
- Ability to identify key trends and issues and propose ideas/solutions for further enhancement
- Flexible, organized, and able to achieve results through influence management, and can prioritize, manage and execute multiple tasks and work streams
- Proficiency with branch support systems and tools, including Contact Manager, Customer Assist, FSD, Retail Sales Summary, and Branch P&L
Preferred qualifications, capabilities and skills
- Bachelor's degree, or equivalent work experience
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.