Join an iconic company and take your career to the next heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success.
As a Director of Site Reliability Engineering at JPMorgan Chase within the Consumer and Community Banking in Infrastructure & Production Management division, you are deemed a force multiplier at both a line-of-business and firm-wide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firm-wide strategies for reliability, and guide and entrust your team to lead and execute those strategies.
Job responsibilities
- Manages stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements
- Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements
- Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines
- Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation
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Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 10+ years applied experience
- In addition, 5+ years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise and more broadly across the organization
- Experience leading technologists to manage, anticipate, and solve complex technological issues firm-wide
- Influences the team's culture by championing innovation and change for firm-wide success
- Experience hiring, developing, and recognizing talent
- Demonstrated prior experience influencing across highly matrixed, complex, organizations and delivering value at scale
- Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments
Preferred qualifications, capabilities, and skills
- Experience with ITIL processes and frameworks
- Strong understanding of problem management and thematic analysis of incident data
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.