JPMorgan Chase is building a new global headquarters in New York City with an iconic exterior design and best-in-class client and amenity space to augment it's interiors.
Job Summary:
As a Corporate Dining Manager within our JPMC team, you will oversee food and beverage operations for Dining amenities. You will work collaboratively with team members, applying your specialized knowledge and skills to provide a holistic customer-centric experience for our JPMC professionals, clients, and guests. This position requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstanding customer experiences. You will be responsible for our guest facing team including dining captains, dining staff, and will promote the service provided to maintain quality standards and foster a positive atmosphere
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Job responsibilities:
- Identify the training needs of staff and carry out relevant training in new procedures, methods of working, or use of new equipment and cleaning products for Waitstaff and Captains.
- Interview, hire, and schedule the Client Center dining service team.
- Assist with departmental attendance, staff warnings, suspensions, and terminations in conjunction with Human Resources, thoroughly document all incidents, including counseling sessions.
- Prepare and deliver performance reviews for direct reports.
- Learn basic POS troubleshooting techniques and become familiar with support call procedures when necessary.
- Assist with managing cost control by specifically following labor standards to operate an efficient dining operation at both Client Centers.
- Maintain appropriate staffing levels and remain abreast of any changes that may impact staffing needs.
- Monitor and record inventory of goods.
- Assist the General Manager with weekly and month-end financials.
- Work in tandem with the General Manager and Chef to support operational needs.
Required qualifications, capabilities, and skills:
- 3+ years fine dining and/or both luxury hotel experience.
- Strong computer skills and knowledge of Microsoft Office 360.
- Experience overseeing all aspects of service within main and private dining rooms, along with pantries.
- Ability to uphold all standards of the JPMC Client Dining service, appearance, and conduct policies.
- Continuous ability to promote teamwork within the Client Centers and always maintain a positive work environment.
- Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
- Establish and maintain effective relationships with guests and ensure excellent service at all times.
- Maintain integrity of service, continuously solicit customer feedback regarding quality of service.
- Actively participate in service to ensure quality standards are met to offer best in class client experience.
- Effectively resolve guest complaints and issues. Escalating to General Manager when necessary.
- Ability to lift up to 30 pounds on occasions.
Preferred qualifications, capabilities, and skills:
- 3+ years management experience, preferably in multi-outlet establishment.
- Familiar with managing POS Systems and running reports for optimal operation success.
- Avero or similar logbook system experience.
- Ability to work independently, apply critical thinking for decision making and make sound decisions for the business.
- Perform other job-related activities as required or assigned by Client Dining Leadership.
- Ability to review trending products and services on the street, in the B&I sector, 5-star hospitality markets, and conferencing world to drive innovation.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.