The Digital Documentation Services Operations teams at JPMorgan Chase are dedicated to supporting all JPM businesses in managing the client documentation and data life-cycle, from creation to digitization and distribution. Utilizing innovative and secure service solutions, we aim to meet clients' needs globally. By leveraging the latest technology, our teams deliver industry-leading capabilities, making it easy and convenient for clients to do business with the firm. We also drive growth by enhancing technology-driven customer and client experiences, ensuring an unparalleled user experience.
Job Responsibilities:
- Execute assigned tasks promptly with minimal supervision.
- Ensure all aspects of transaction management for clients are completed on time, resolving exceptions and client inquiries efficiently.
- Establish yourself as a Subject Matter Expert and contribute to the Checker organization.
- Quickly identify errors and provide constructive oral and written feedback to the maker.
- Conduct root cause analysis on errors and develop strategies to improve accuracy.
- Maintain a control mindset, staying alert to issues and risks that could impact processes or the organization.
- Propose and implement process improvements and automation initiatives.
- Manage daily regulatory reporting tasks and remediation activities, as well as process improvement efforts.
- Demonstrate excellent client focus and customer care practices, with a strong sense of ownership and responsibility.
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Required Qualifications, Capabilities, and Skills:
- Bachelor's degree required.
- Advanced level of English.
- Thorough understanding of legal language to interpret documents and assess their impact on the firm.
- Excellent analytical skills with strong oral and written communication abilities.
- High attention to detail and ability to perform tasks with a high degree of accuracy.
- Client focus and customer care practices.
- Willingness and flexibility to work during US hours.
Preferred Qualifications, Capabilities, and Skills:
- Experience in middle or back office operations is preferred.
- Strong understanding of the financial services industry, products, and processes is preferred.
If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.
Your wellbeing is very important to us. Below you'll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:
- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day Care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.
Please submit your resume in English.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.