At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers' needs.
Buenos Aires is one of JP Morgan's key strategic hubs with over 3,000 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others, providing value-added services, products and solutions to our clients located in various countries around the world.
The Digital Client Service Team is a critical part of Corporate & Investment Banking (CIB). Executing a vision of superior client service is what we strive to achieve each day. As a member of this team, you will be responsible for various customer service activities as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client across multiple services like user onboarding, account set ups, operational and regulatory controls, troubleshooting etc.
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Operations e-Trading Associate
The e-Trading Middle office function in Investment Banking Operations involves onboarding of clients onto the various e-trading platforms of JP Morgan for Fixed Income products as well as providing support to Sales and Traders in the client issues resolution.
Job Responsibilities:
- Client enablement process for America's region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
- Work with shared inbox to ensure all client emails are acknowledged and responded.
- Ensuring accuracy on performing reconciliations.
- Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
- Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
- Taking active participation in process improvements and automation.
- Report generation & analysis.
- Work on numerous projects and new platform and product roll-outs.
- Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.
Qualifications:
- Bachelor's degree in Accounting/ Economy / Business Administration or related.
- Minimum of 5 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
- Good working knowledge of all MS Office applications. Especially Advanced Excel.
Skills and Capabilities:
- Strong communication skills. Fluent in English.
- Able to work accurately and effectively under pressure.
- Effective time management skills.
- Good analytical skills and an eye for detail.
- Ability to multi-task and proven problem-solving capability with demonstrated ability to drive issues through to resolution.
- Excellent Client focus and Customer care working practices.
- Controls Focused.
- Good team player with flexible attitude towards working hours due to the demands of the working place.
- Accurate and self-motivated with good problem-solving skills and project management skills.
- Solid intellectual capacity for process improvements.
Your wellbeing is very important to us. Below you'll find some examples of ongoing initiatives to promote it:
- Generous vacation, exam, and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial, and legal matters.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.