Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
Join us on a transformative journey as we revolutionize payment connectivity channels, redefining bulk payment processing with state-of-the-art File transmission and API solutions. Enhance client experiences with streamlined onboarding, digital enablement, and robust support. Our advanced, secure connectivity scales effortlessly, processing payments in industry-supported formats. Together, we will build a platform that revolutionizes how developers interact with Bank Payments technologies, fostering innovation and driving growth in the digital economy.
As a Product Director in Digital Channels & Connectivity, you lead innovation through the development of products and features that delight customers. In this role, you are pivotal in innovating new product offerings and leading the end-to-end product life cycle. Acting as the voice of the customer, you develop profitable products that deliver value. With a deep understanding of product launches, you guide successful introductions, gather essential feedback, and ensure exceptional client experiences. Committed to scalability, resiliency, and stability, you collaborate with cross-functional teams to deliver high-quality products that exceed expectations.
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Job responsibilities
- Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Drive product launches, gather feedback, and collaborate with cross-functional teams to create scalable, resilient solutions; challenge traditional approaches and remove barriers to foster a culture of continuous innovation
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Enhance payment capabilities to support full ISO field sets and data localization, meeting regional and industry regulations
- Develop and enhance services such as Payment & Template Workflow, File Import & Workflow, User Notification & Alerting, and Payment Business Monitoring
- Ensure the platform is powered by a best-in-class technical infrastructure that is available 24/7, scalable, observable, and hybrid cloud-capable
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Effectively manage stakeholder relationships and balance competing priorities from partner organizations and regions
- Champion the customer voice, developing profitable products and delivering exceptional client experiences
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience with cloud-based technologies and service oriented architecture
- Exceptional leadership skills to drive change within organizations, manage stakeholders across multiple functions, and lead cross-functional teams to drive products from conception to launch
- Excellent communication skills, capable of conveying complex concepts clearly and persuasively across different audiences
- Expert in ISO formats who can skillfully navigate schema definitions and market practices, minimizing client challenges while leading modernization efforts and maintaining H2H Payment Client Guides
- Experience in CGI Market Practice, SWIFT, and other industry groups
- Experience in cash management, particularly in global transaction initiation across various payment methods, file formats, clearing systems, and treasury applications.
- Experience with XML and standard financial message formats such as ISO 20022, ANSI X12, EDIFACT, NACHA, Reporting - BAI2, MT940.
- Understanding of file transmission protocols and encryption
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.