JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.
As a Design Program Manager in our Digital and Customer Experience team supporting Payments, you will be tasked with the planning and management of daily workflows, processes, and reporting mechanisms that bolster our User Experience design projects across the Digital and Customer Experience (DCE) spectrum.
Job responsibilities
• Provide oversight and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management
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• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities
• Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested, serve as a single point of contact for project status & issue management
• Champion of ongoing firm-wide and design team process improvements
Required Qualifications, Capabilities, and Skills:
• 3+ years of project/program management experience to include 1 year in digital design or product development; experience at design studio and/or large corporate environment preferred.
• Understanding of Product development lifecycle at scale
• Thorough understanding of Waterfall and Agile project methodologies
• Experience or familiarity with tools including Atlassian / JIRA / Confluence / Monday.com / Figma
• Demonstrated effectiveness developing plans, prioritizing activities and driving execution
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently
Preferred Qualifications, Capabilities, and Skills
• Proven ability to collaborate cross-functionally and influence outcomes
• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
• Strong project management skills
• Passionate about creating customer-centric design
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.