Job responsibilities:

Fulfill escalations associated with Wires, ACHs, Deposits, Checks, Internal Transfers

Progress transactions in the following queues: FRAUD, OFAC, GFP

Review, Analyze, Research SWIFT MT, FED, CHIPS, MX ISO messages

Reconcile breaks on General Ledgers, Nostro Accounts, and House Accounts

Assist with Wire & ACH Investigation Cases (Recalls, Non-Receipt, Amendment etc.)

Liaison and develop strong relationships with counterparts and other LOBs.

Perform UAT and regression testing for key applications and projects

Provide first level business support for application issues and handle to resolution

Review processes and create procedures for new application processes as well as update existing procedures

Identify business risks and ensure that adequate controls are in place

Assess and escalate sensitive client issues, perform root cause analysis and develop tactical and strategic preventive measures and conduct metrics reporting and status tracking

Required qualifications, capabilities, and skills:

Bachelor's degree or equivalent work experience

Previous experience in a research or investigative role

Strong interpersonal and collaboration skills with the ability to successfully engage with the management team

Strong written and verbal communication skills

Detail oriented, strong organizational & analytical skills

Intermediate knowledge of the following applications: Global Funds Processing, Global Funds Control, OMNI, Operational User Interface, PRPC, eServe, Payment Connect

Control Mindset with the ability to identify potential gaps in processes; challenges status quo

Ability to multi-task with the ability to complete tasks against pressing SLAs

Ability to work in both a team and individual contributor environments

Ability to take the lead in unstructured situations and ensure an optimal client experience

Ability to adapt to a rapidly changing business and technology environment and to utilize the tools which are currently available to service clients efficiently

Preferred qualifications, capabilities, and skills

Knowledge of agile project methodology and JIRA is a plus

Advanced proficiency in Microsoft applications, specifically Excel, Word, Power Point, Visio and Project as well as SharePoint

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.