As the Product Controls Executive, you will lead a team responsible for the development and execution of programs to ensure we have the right controls processes to drive our business forward successfully and safely. The scope of this role includes Business Banking Deposit and Cash Management financial products as well as the agile products overseen by the Head of Product. Demonstrating strategic thought leadership, collaboration across firmwide partners, as well as delivery of best practices, you will design, implement, and maintain programs and processes to support an always audit ready environment. If you are passionate about defining frameworks to address new challenges, creating strong repeatable processes, ensuring we treat our customers fairly, while supporting a growing business, you may be the perfect fit for our team.
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Job Responsibilities
- Partner with Product Owners, Legal, Risk, Controls and Compliance to ensure risks are identified and mitigated
- Oversight of controls for key processes, including: fees and billing of deposit and cash management products; statements letters and disclosures, and product management processes
- Manage the review of exceptions generated from our monthly controls and ensure key product maintenance processes are run on time and properly documented
- Track oversight of issues to ensure on time closure and escalate issues that are at risk of being delayed
- Run our monthly "Deposit and Cash Management Controls Review" where we review all open issues, exceptions from key controls, and KPIs that are out of tolerance
- Develop and execute recommendations for improving the efficiency and effectiveness of control team organization and processes
- Develop and Execute a framework to automate existing controls
- Define opportunities to improve how we control and govern our business processes
- Partner with Business Banking Controls Governance in all Exams, Reviews and Audits
- Maintain and enhance a process that allows Business Banking to be audit ready at all times
- Maintain a strong, diverse people pipeline to fill positions quickly and with high quality talent.
Required qualifications, capabilities, and skills
- Minimum of 10 years of financial services experience with a track record of leading a strong control environment
- Strong understanding / experience working in both financial product and agile product environment
- Excellent verbal and written communication, ability to articulate complex issues, clearly delivering to various levels of audience
- Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
- Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business
- Bachelor's degree or equivalent experience required
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.