The Data Scientist Lead will leverage deep expertise in building data-driven solutions and extracting insights from big data environments to partner with senior leaders across the Card business and deliver high-impact analytics supporting Card CX. This role is a mix of consulting know-how (problem solving, communication, partnership building) and hands-on proficiency in analytics, SQL programming, visualization methods and technologies.
Job Responsibilities:
- Establish strong partnerships with our stakeholders across Card CX to align on and execute on the CX analytics roadmap
- Demonstrate strong analytical ability through understanding and implementation of various analytical and statistical techniques to answer high-priority business questions
- Coordinate and lead the execution of multiple Card CX analytics and data science initiatives, working closely with various analytics teams. Act as a project lead and contribute as an individual contributor where needed.
- Be a trusted advisor and thought leader by providing recommendations on analytics best practices, methods and tools for analytical work in order to identify most impactful opportunities for enhancing customer experiences
- Support recruiting and interviewing efforts to find and hire the best and diverse talent for Chase
- Set standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behavior
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Required qualifications, capabilities and skills:
- Bachelor's degree in relevant quantitative field required, advanced degree preferred in analytical field (e.g. Statistics, Economics, Applied Math, Operations Research, other Data Science fields); advanced degree preferred (MS/PhD)
- 3+ years of hands on experience within marketing, finance, data science or risk analysis; experience evaluating complex business problems, data analysis and devising recommendations and analytics to solve those business problems.
- Experience in managing stakeholders and a proven track record of driving value for the business.
- Thought leader in analytics who can help our internal clients define their business problem, create solutions to address it, and deliver those solutions.
- Proficiency in, or relevant exposure to, the breadth of project management and analytics, including data engineering & infrastructure to higher order modeling, including ML/AI models and end-to-end delivery of analytical solutions.
- Experience across a broad range of modern analytics tools (e.g., Snowflake, SAS, SQL, Spark, Python, Tableau, Alteryx)
- Excellent communicator who is able to convey complex information in an understandable, compelling, and persuasive manner to non-technical clients and executives and junior data scientists.
- Intellectually curious and self-driven to understand business domains and their data.
Preferred qualifications, capabilities and skills:
- Understanding of the key drivers within the credit card P&L is preferred.
- Financial services background preferred, but not required.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.