Are you passionate about leading teams and delivering exceptional experiences? Join our Card Lending Services (CLS) organization as a strong leader.
As an Operations Team Manager in Card Lending Services (CLS), you will oversee the daily operations of a Business Lending team in a call center environment. Your role is crucial in reviewing the Ink Premier Business Card for credit decisions, ensuring proper adverse action reasons when necessary. You will develop strategies to enhance loan quality, provide feedback on trends, and recommend policy revisions to improve processes.
Job responsibilities:
• Provide direct and professional feedback to lenders on loan quality and production
• Conduct side-by-sides and decision reviews to assess decision quality
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• Manage service levels, production, and quality standards by analyzing daily MIS and meeting targets
• Review reports to ensure team consistency
• Assist contingent employees in passing required lending authority panel tests
Required qualifications, capabilities, and skills:
• Leadership experience
• Management experience
• Lending or call center experience
• Strong understanding of consumer/commercial lending and credit analysis
• Ability to provide coaching and talent development
• Ability to build strong partnerships
• Excellent verbal and written communication skills
Preferred qualifications, capabilities, and skills:
• Adaptability to change and fast-paced environments
• Ability to work independently and as a team member
• Self-starter with strong initiative
• College degree preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.