The CCB Remediation and Correction functional area is dedicated to identifying, classifying, and correcting customer impacts resulting from business process or operational disruptions within Consumer and Community Banking (CCB). The team focuses on rectifying affected accounts by recalculating or crediting finance charges, fees, and rewards balances; adjusting finance charge and fee structures; and initiating customer communications.
As a Corrections & Remediation Testing Associate II within the Correction and Remediation team, you will be an integral part of a team of Business Analysts, Correction Analysts, and Testing Associates responsible for customer account corrections. You will conduct end-to-end testing of case requirements, analyze code against these requirements and execution plans, and ensure the correct usage of data sources, standard code, adherence to guidelines and regulations, and best practice standards.
Want more jobs like this?
Get jobs in Wilmington, DE delivered to your inbox every week.
Job responsibilities
- Identify scenarios based on Correction Case requirements and manually validate them on front-end applications
- Communicate effectively with Business Analysts, Developers, and Project Managers regarding identified issues
- Work under tight deadlines, sometimes within 10 days or less
- Develop test plans, processes, job aids, tools, and approaches, and communicate defects effectively
- Validate data against business requirements
- Ensure correct formatting and logic of all output files
- Engage actively in discussions on process adherence and improvement
Required qualifications, capabilities, and skills
- 5+ years of quality testing experience
- Ability to write test plans and test scripts
- Advanced proficiency in Microsoft Excel and PowerPoint
- Ability to influence and direct activities outside of direct control
- Capability to manage multiple problems simultaneously
- Strong written and verbal communication skills
- Team player with the ability to work independently
Preferred qualifications, capabilities, and skills
- Experience working with a Chase CCB Line of Business
- 1+ year of credit card business experience/knowledge is a plus
- Knowledge of SQL and SAS
This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.