Ongoing analysis of client accounting records and escalation, where appropriate, of any potential issues identified.
As a Client Service Associate in Operations team, you will be responsible for the day-to-day service management of clients; ensuring queries are answered, problems are resolved and issues are escalated. As the point of escalation for the clients, a broad knowledge of fund accounting is required together with sound experience of managing clients.
Job Responsibilities
- Produce andVvali of a suite of IFRS-compliant and regulatory reports timely and accurately
- Take full ownership for all reporting activities, hub governance and project management of service change request
- Ongoing analysis of client accounting records and escalation, where appropriate, of any potential issues identified
- Coordination of visits to accounting clients, for periodic service reviews, accounting/ technology training etc
- Take leadership role between internal & external parties (Clients, Fund Managers, Relationship Managers, Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green
- Maintenance of an orderly set of records for each client, including client service level agreements, to facilitate query management and internal or external audits
- Support of the continuous development of processes & controls within the group
- Training & development of junior members of the group
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Required qualifications, capabilities, and skills
- University graduate with major in Finance/Accounting .
- 6+ years financial reporting, audit or fund accounting experience, at least 2 years in a
- Detailed understanding of MS Office applications (Excel, VBA, Access, Word etc.)
- Fluency in written & spoken English & Mandarin
- Professional approach to delivering quality client service
- Committed approach with the ability to communicate effectively within a small team
- Flexible & willing to work additional hours at peak reporting times if necessary
- Highly motivated, execution driven, flexible & versatile character with ability to influence and negotiate for results
- Strong end to end ownership, governance, controls, risks and dependency management
Preferred qualifications, capabilities, and skills
- Strong analytical and problem-solving skills with operational experience in other products such as Investment Compliance (post trade monitoring - understanding of investment guidelines/breach investigation process) &/or Performance Analytics (performance analysis/reporting) process/platforms is preferred.
- Good understanding of security types and their accounting treatment. Experience of IFRS / IAS is an advantage
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.