Role & Responsibilities:
- Consumer Duty:
- Engage in tasks related to Consumer Duty, maintaining compliance with standards and regulations.
- Complaints and Metrics Management:
- Produce and manage monthly complaints metrics and oversee regional and legal entity metrics for various regions and entities.
- Meeting Administration:
- Support forums by preparing and distributing materials, reviewing data quality, managing invites, and tracking action items.
- Document Governance:
- Create forum packs, become the Document Manager for CIB's Additional Document types, and coordinate annual reviews to maintain compliance and accuracy.
- FINRA Compliance:
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- Validate and manage Written Supervisory Procedures Inventory reconciliation and conduct annual validations.
- Manage QA submissions, create forum packs, produce metrics, and perform librarian tasks, including mailbox management.
- Produce monthly reports for the OLO Working Group, manage mailboxes, and supporting test cycles.
Qualifications:
- Bachelor's degree or equivalent preferred.
- 1-3 years' relevant internship/business experience; financial services industry or background in controls, audit, quality assurance, operational risk management, or compliance preferred.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.