The areas of focus will be across all Corporate & Investment Banking (CIB) product lines supported by Client Billing Operations (CBO) such as Custody, Fund Accounting, Collateral, Depositary, etc. Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.

As a Client Ops Associate I within Client Billing Operations (CBO), an individual contributor role, you will own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements.

Job Responsibilities:

• Analyze client fee schedules and applying them in the billing platform accurately and timely
• Coordinate with Revenue Management, Relationship Management and Client Service to ensure the invoice accurately reflects the fee structure agreed upon with the client.
• Identify new product price points not currently supported in Advantage and coordinating/testing new code development with the Billing Technology support team
• Billing the client up to date and providing documentation to the Billing Production Manager for support in ongoing invoice production
• Providing support to the Billing Services inquiry management team
• Clearing the Advantage suspense file and management of Management Information System (MIS)
• Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution.
• Performs thorough review of the set up cases assigned and complete these within a defined SLA
• Reviews SOPs and updates through Change Management where necessary. Assist your manager for any BAU-related metrics reporting
• Participate or lead process improvement initiatives aimed to reduce manual process or for improvement of client experience. Ability to be flexible, follow tight deadlines, organize and prioritize work
• Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed

• Bachelor Degree - Accounting, Finance, Management, or Business
• Minimum of 7 years of Operations, Financial/Banking/BPO industry, or Project Management experience with one (1) year operational management experience; and/or back-office operations and processes
• Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word
• Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling
• Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Strong leadership skills, initiative, self-starter, and results oriented demeanor
• Ability to adapt to a fast paced environment
• Strategic thinker with ability to address future state requirements, forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment and create partnerships across functional lines of business and subject matter expert