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Job Summary:
As a Core Trade Client Service Specialist within our team, you will act as our client's trusted advisor, prioritizing their needs and maintaining partnerships with Trade Finance clients. Your role will focus on providing transparency within the lifecycle of a transaction. You will service our clients through phone calls and emails, meeting the required performance parameters on efficiency, client satisfaction, quality, and controls. This role provides an opportunity for you to develop and broaden partnerships with clients, understand their business to predict their needs, and provide appropriate solutions.
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Job Responsibilities:
- Managing life cycle of transactions after Sale
- Coordinating escalated issues, both operational and client oriented
- Escalating client concerns and any issues to Sales
- Streamlining processes in line with Trade priorities and feed into relevant improvement channels
- Supporting sales and client visits by producing stewardship report (volume, issues, fees collected, etc.)
- Develop, maintain and broaden partnerships with Clients
- Understand Clients' business to predict their needs and provide appropriate solutions
- Proactively reaching out to platinum clients
- Assist in developing and executing strategic Client plans
- Promoting use of self-service tools to reduce number of Client inquiries
Required qualifications, capabilities and skills:
- Bachelor's degree or equivalent
- Proven leadership skills and capable of delivering exceptional performance under pressure.
- Strong focus on client satisfaction and the building of excellent relationships with our customers
- Excellent planning and organization skills
- Comfortable working within tight deadlines
- Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.