The Suitability Control Program Management team (Suitability CPM) operates as the Centre of Excellence for PB's Suitability framework and is part of the PB Controls (1st Line of Defence) organization. We focus on ongoing compliance with Suitability and related regulations in a scalable and consistent manner. We partner with Business, Legal, Compliance, Risk, Supervision, Technology, Operations, Audit across Asia and EMEA locations, to design, implement and oversee end to end controls. Our responsibilities are two-fold, namely change management and BAU activities.
Change management refers to the following activities: define strategic roadmap, manage budgeting and ongoing prioritization, perform project management and deliver toolset/process enhancements.
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BAU (business as usual) activities are operational in nature: track/escalate incidents, manage stakeholder communications, ensure governance and co-ordinate audits/regulatory exams.
Job Responsibilities':
We are looking for a Vice President or Associate Program Manager who enjoys designing pragmatic solutions that address meet regulatory expectations, collaborates across functions, seniorities and time-zones, and can influence senior stakeholders to make decisions. The role will be based in one of PB's EMEA or India locations.
- Publish and review daily/weekly performance metrics pertaining to the function, identify and track reasons for deviation from agreed levels or expected behavior. Ensure follow-up and escalate all aging items.
- Manage group email boxes and SharePoint queues to ensure queries are resolved/responded to within a timeframe and manner sensitive to the urgency of the event, thereby maintaining internal/external client satisfaction.
- Develop and implement strategies to enhance client satisfaction and operational efficiency.
- Collaborate with cross-functional teams to address and resolve client issues.
- Monitor and analyze client feedback to identify areas for improvement.
- Train and mentor team members to enhance their skills and performance.
- Facilitate regular meetings with clients to discuss performance metrics and drive improvement opportunities.
- Utilize data analytics tools to assess performance and make data-driven decisions.
- Ensure compliance with all relevant regulations and internal policies..
Required qualifications, capabilities and skills:
- Possess 3+ years of experience in the banking or financial services industry.
- Demonstrate awareness of Suitability regulations in Asia or EMEA (a plus).
- Exhibit awareness of financial products ranging from stocks and bonds to complex derivatives and alternatives.
- Hold a Bachelor's Degree in a quantitative field or a Master's/equivalent (MBA, CFA, FRM).
- Utilize project management and organizational skills to complete deliveries in a timely manner.
- Apply basic programming and data-analytical skills (e.g., MS Excel, Tableau, Python).
- Communicate effectively with strong verbal and written communication skills, engaging across seniority levels.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.