Are you passionate about building relationships across organizations, maintaining controls and oversight to ensure compliance, mitigating risks, solving problems, identifying solutions and driving results? Do you enjoy conducting analysis and providing insights to senior leadership? Then you've found the right role.
As a Control Manager within JPMorgan Wealth Management (JPMWM), you will support the implementation and maintenance of Compliance Operational Risk Environment (CORE) framework for JPMWM Services Centers and Operational Engagement. You will collaborate with the business units to implement and maintain controls necessary to mitigate operational risks, which includes using a risk based approach to assess the control environment, partnering with the business to design effective controls and reviewing routine controls testing and will function as part of a team to provide oversight to ensure compliance with policies and standards. You will also be responsible for working across diverse and cross-functional organizations to develop plans, identify solutions, and drive continuous improvement through participation and/or ownership of key control initiatives, self-assessments and root cause analysis along with ongoing process review and control testing.
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For this role, candidates must be able to physically work in either our Newark, DE, Chicago, IL, Columbus, OH, or Plano, TX offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.
Job responsibilities:
- Manage team supporting JPMWM Service Centers and Operational Engagement
- Focus on the regulatory environment and provide a holistic overview of the landscape to the impacted stakeholders
- Provide comprehensive and consistent reporting of exams, issues, priorities, and commitments to increase transparency
- Serve as the Subject Matter Expert and be the Primary Point of Contact on regulatory matters and emerging regulatory issues impacting JPMWM
- Collaborate with senior business management and partners across JPMWM functional areas (e.g., Legal, Finance, Compliance, Risk, Regulatory Strategy, Regulatory Exam Managers (REM), Control Management) and geographies to share information and create synergies
- Enforce best exam management practices and increase transparency and accountability across JPMWM: e.g. reviewing files as part of a Regulatory submission for adequacy and completeness, and providing guidance related to exam management responses
- For Firmwide or cross Line of Business impacted exams, calibrate with and engage the impacted sub-lines of business, other impacted lines of businesses, and any other functions to ensure consistency
- Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: control committees, risk mitigation, key risk indicators, control design and effectiveness evaluation/testing
Required qualifications, skills and capabilites:
- Bachelor's degree or equivalent experience required
- 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
- Management experience required
- Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
- Experience with and knowledge of the Wealth Management business and applicable regulations
- Demonstrate confident leadership and sound judgment to influence a strong culture and risk management with the ability to make subjective and informed decisions
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement
- Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
- Solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data & formulate appropriate conclusions and able to understand a process and associated risk to inform control design
- Flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.