Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.
The Control Manager-Program is an individual contributor who supports Consumer & Community Banking's Control Management teams, which provide leadership and guidance to the business units and functions by ensuring risks are assessed and new controls are identified, evaluated, implemented, and tested. The role provides thought leadership on integrating firm and CCB innovation strategies and priority initiatives, including the Change Governance and Strategic Priority Assessment (SPA) Program Management, into the operational risk framework.
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The Control Manager will provide support for a proactive risk and control culture by identifying opportunities to enhance and improve existing control programs. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across Consumer & Community Banking's control teams, business units, and support functions.
Job Responsibilities:
- Leadership role in developing and implementing control strategies for firm and CCB strategic projects and priority initiatives; Display confident leadership and sound judgment to influence a strong risk management culture across business practices
- Drive innovative control strategies while collaborating effectively with business partners, control teams, and key stakeholders
- Determine integration points for control strategies with current business products / processes
- Partner with leadership and stakeholders to identify improvement and enhancement opportunities within existing control programs; Foster an inclusive work environment that values all forms of diversity
- Facilitate cross-functional working teams / core workstreams and advise management on key decision points
- Execute against strategy and project roadmap, and proactively identify and own issues/resolutions end-to-end
- Engage with business, operations management, legal, compliance, audit, regulators, and technology control functions
- Manage partner engagement and communicating updates to senior management and key stakeholders
- Engage with stakeholders to define requirements for new system/reporting/tool and manage/oversee testing efforts and implementations.
- Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation methods and sound change management protocols
- Drive business practices, key priorities, strategic decisions, internal controls, and consistent execution of Consumer & Community Banking standards
- Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner
Required Qualifications, Skills and Capabilities:
- Bachelor's degree or equivalent experience required
- 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
- Proficient knowledge of control and risk management concepts with the ability to design, enhance, and evaluate operational risk frameworks
- Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects
- Knowledge of Agile methodology in product/technology development lifecycle management
- Experience working in cross-functional teams and diverse problem-solving experience
- Proactive, solutions-oriented, and very attentive to detail
- Experience demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating effective leadership
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement
- Proficient ability to identify, remediate, report inconsistencies, redundancies, and control issues
- Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
- Strong ability to articulate ideas and results in a meaningful and actionable manner
- Flexible, adaptable to shifting priorities; eagerness to work in a fast-paced, results driven, highly dynamic environment
- Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.