Join our Consumer & Community Banking (CCB) team, where we provide a diverse range of financial services to nearly 60 million households and 4 million small businesses. Our Marketing & Communications teams are instrumental in shaping our brand, enhancing customer relationships, and executing data-driven marketing campaigns across multiple channels.
As a Control Manager within the Marketing Center of Excellence, you will be responsible for supporting and enhancing our comprehensive risk and control framework. You will collaborate with Operations, Technology, and Marketing leadership to ensure a \"design for control\" approach, promoting risk reduction and control initiatives across the organization.
This role offers an excellent opportunity to shape risk management practices within a dynamic and collaborative environment. You will be part of a team dedicated to serving and protecting the organization, ensuring a proactive and collaborative approach to risk management.
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Job Responsibilities:
- Conduct thorough end-to-end evaluations of the business's risk and control environment to identify significant gaps and opportunities, determine root causes of control breaks, and mitigate issues promptly.
- Ensure controls are effectively designed and operational to minimize financial loss, regulatory exposure, and reputational risk.
- Assist in project execution and oversight for issues and action plans.
- Perform ongoing analysis of program-related data (e.g., KRI/KPI/metrics) to support business initiatives and strategies.
- Foster collaboration through effective partnerships across Compliance, Risk Management, Legal, Technology, and Audit teams.
- Influence business practices, key priorities, strategic decisions, policies, internal controls, and standards.
Required Qualifications, Skills, and Capabilities:
- Bachelor's degree or equivalent experience required.
- 3+ years of experience in finance, controls, audit, quality assurance, operations, or compliance.
- Proficient knowledge of control and risk management concepts, with the ability to design, create, and evaluate risks and controls in collaboration with business partners.
- Strong critical thinking and analytical skills, with the ability to synthesize large amounts of data and draw appropriate conclusions.
- Excellent interpersonal and relationship-building skills, with the ability to effectively partner with all levels of management across various teams to drive the Control Agenda.
- Strong ability to articulate control evaluation results in a meaningful and actionable manner.
- Flexible and adaptable to shifting priorities; able to work in a fast-paced, results-driven environment.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.