JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion & operations worldwide. JPMorgan Chase Global Real Estate (GRE) is responsible for a worldwide occupancy portfolio of 70+ million square feet across 60+ countries in over 6,500 properties.

Job Summary

As the Associate Control Manager you will be accountable for the effective implementation and execution of the GRE control framework. Specifically, the position supports the GRE CM team on matters related to control and operational risk evaluation (CORE), issue management, control governance and reporting, technology controls, audit and regulatory exam preparedness and resiliency. Knowledge and background in risk management as well as familiarity with compliance and audit best practices is required and you will be expected to apply the firmwide oversight and controls framework and protocols for strengthening the control environment and serving as an expert risk and control resource to the GRE CM team. The ability to communicate effectively is critical as you will work across GRE and with representatives from the JPMC CM and Compliance offices to support the strategic direction and goals of the firm surrounding improved control management.

• Evaluate and perform end-to-end analysis of the business risk and control environment In partnership with stakeholders to identify significant gaps and weaknesses in design and determine root cause of control breaks and assess risk to verify whether or not to heighten.
• Ensure that data controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols including measurement of control effectiveness, providing control implementation support and control validation, and performing control evaluation based on defined triggers and analyzing of program related data (e.g., KRI/KPI) to support business related programs and strategies. Focus on building preventive and more automated, controls into processes
• Issue and control deficiency oversight and management including performing end to end issue and action plan administration, identifying root cause and key themes/trends to address issues broadly, and develop action plans and validate execution thereof before closing issues
• Ensure deliverables are well understood, deadlines are met, and issues are escalated as appropriate. Work with Program partners, Control Management peers and Business to ensure Audit and Regulatory reviews are managed appropriately at all times and that controls are sustainable.
• As new systems and processes are developed, ensure proper controls and procedures are designed and implemented to mitigate risk and that the framework is updated for ongoing monitoring.
• Provide direct support to GRE Control Manager and engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Follow up with accountable business and functional stakeholders within GRE teams to ensure control issues (regulatory, audit, compliance identified, and business/self-identified) are effectively resolved

• Bachelor's degree with minimum 3 to 7 years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred or equivalent subject matter expertise in a relevant business related function/operation
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Control & Operational Risk Evaluation in conjunction with business partners
• Previous experience & expertise and a true passion for process innovation, design, and digital technology with proven success delivering complex, large scale initiatives
• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities and possess experience in managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Project management & leadership experience
• Proven ability to communicate effectively to multiple levels of management, both written and verbal and possess ability to visualize and present complex messages to stakeholders and executives
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and capable of using Alteryx and Tableau

• Solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions, understanding root cause / identifying control breaks, developing timely and sustainable solutions, analyze metrics for emerging risk, sensitive to and capable of identifying all aspects of risk including financial, reputational and legal and regulatory.
• Strong influencing skills, strong collaboration and relationship building skills with ability to develop strong partnerships across businesses
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast paced, results driven environment
• Ability to understand a process and associated risk to inform control design and possess implementation skills including writing issues and action plans, procedures and change management