Work for a company who gives you a platform to do amazing things.
As a Content Analytics Manager, you will direct the book of work for other analysts as well as be expected to own hands-on, technical work. We're looking for exceptionally creative, ambitious, \"data curious\" thinkers and statisticians who can help take our digital content to the next level.
The Data & Analytics team is the engine that powers JPMorgan Chase with insights to create competitive advantages for our business and deliver value for our customers. We have unified data and analytics talent across the firm and encompass a variety of disciplines including data science, business intelligence, data publishing, automaton, and governance. Within this organization, our Analytics teams leverages industry-leading data science techniques and quantitative methods to convert data into meaningful insights that enable the firm to drive value and an outstanding customer experience.
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The industry is rapidly changing, and JPMorgan Chase is transforming our wealth management business to accelerate growth. We are looking for talented Analytics Manager to help execute our analytic strategies for the JPMorgan Wealth Management (JPMWM) business unit which includes dedicated financial advisors, pooled remote advice, and our online investing platforms. This role will be central in delivering insights to personalize messaging and optimize performance for our wealth management content across public, owned, and earned channels.
Job Responsibilities
- Partner with key executives and decision makers to define an annual book of work that leverages descriptive, diagnostic, and predictive/prescriptive analytics approaches to measure and optimize the performance of wealth management digital content
- Develop and execute a testing strategy to determine the content content types and categories most likely to engage prospects at different points in the sales and marketing funnel
- Analyze website clickstream data to tease out the pattern of behaviors that lead to habituation in content engagement
- Guide team members to improve their analysis by testing new data, identifying false positive/negatives, or editing their storyline to be more impactful
- Develop a dashboard to measure the end-to-end performance of digital tactics from account application start thru completion and funding across different traffic sources
- Partner with content leads, journey owners and channel owners on a roadmap to onboard new capabilities that will enable optimization and scale of our content platform
Required qualifications, capabilities, and skills
- Have a demonstrated history of managing world class teams of high performing quantitative analysts and data scientists in the delivery of analytics and machine learning to improve marketing and sales outcomes
- 8+ years' of experience within the Data and Analytics space; possess a unique combination of technical skills, mathematical know-how, storytelling, and intuition in order that allow you to speak the languages of "art" and "science" to develop strong content strategies and tactics; are passionate about experimental design and know the best way to test targeting, messaging, and channel mix to improve marketing performance
- Dream of the day that 'Adobe Analytics' is a category on Jeopardy so you can impress your friends and family with your digital analytics expertise
- Understand the complexities of attribution and know how to navigate working with measurement strategies as well as standardized performance reporting to facilitate the prioritization of our digital investments
- Stay abreast of new applications in machine learning and AI but can recognize and apply the right technologies when the challenge you are solving is less complex
- Possess the programming skills needed for both the computational aspects of big data as well as working with statistical models, including demonstrable skills in Python and SQL scripting against enterprise database systems
- Have a strong presence, excellent presentation skills (both written and verbal), and low ego with the ability to deliver recommendations to multiple stakeholders and influence senior management (including those with 'math-a-phobia')
Preferred qualifications, capabilities, and skills
- Previously worked in an insights function at a financial services firm or digital marketing agency
- Have experience with a wide variety of analytic platforms and tools for visualization and testing such as: Tableau, Power BI, Optimizely, Qubit, and Google Optimize
- Are trained in statistical principles including experimental design and analysis of variance, probability theory, and sampling theory; additional points if you have an advanced degree in Statistics or a related discipline
- Possess a deep understanding of how the wealth management market is evolving, the sources of competitive differentiation in the market, and how those could evolve
- Are a lifelong learner and hold a growth mindset; we welcome individuals who geek out on industry podcasts, stay abreast of cutting edge techniques, or participate in KDD and Kaggle competitions for "fun" and love to share what they are learning with the rest of the team
*** Relocation assistance is not available for this role
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.