Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Business Resilience team to partner with the Business.
CCB Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption. The Resiliency Team provides guidance and governance as business stakeholders develop their Business Resiliency Plans, Essential Service Summaries, and related artifacts in accordance with JPMC Firm-Wide Business Resiliency (FBR) Standards.
As a Business Resiliency Associate performing quality reviews for Consumer & Community Banking (CCB) Business Resiliency, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorgan Chase Firm-Wide Business Resiliency (FBR) Standards. You will partner with other Resiliency Managers and key stakeholders to ensure that our Resiliency Plans and Essential Services are fit for purpose and meet Firmwide requirements. Your role will be twofold: along with Quality Control, during an incident, you will also collaborate with our incident management team to help evaluate the impact of disruption to our Businesses and assist them in executing their strategies as identified in the Business Resiliency (BC) Plans. As a representative of the quality team, you will also be partnering with the Firmwide Resiliency team to ensure alignment with our Firm's Resiliency objectives. Equally important, Resiliency Managers are culture carriers who inspire trust and development in an inclusive team environment.
Want more jobs like this?
Get Business Operations jobs in Mumbai, India delivered to your inbox every week.
Job Responsibilities
- Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported businesses
- Meet Firmwide Business Resiliency Team (FBRT) standards of required content and renewals of CCB resiliency documents- (e.g., Business Resiliency Plans (BRP) and Essential Services (ESS)
- Support Quality Control program, completing quality control reviews of the business resiliency plans, Essential Services and other key deliverables
- Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and driving solutions with team members and business partners
- Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support as needed
- Advocate for business stakeholders to inform the Resiliency Managers where there are opportunities for improvement
- Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives
- Tracks and reports Quality Control Issues
- Incident manager coverage, as required
- Provides guidance to business on resiliency program and toolset
- Supports reporting, metrics and data requests
Required qualifications, capabilities, and skills
- Excellent communication, presentation (both oral and written) & influencing skills
- Ability to work well under pressure
- Proven experience in effective escalation
- Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business/stakeholders
- Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
- Ability to troubleshoot and strong analytical skills required
- Create executive presentations (both individual slides and structured presentations)
- Effective change management skills: Ability to support & adapt within a changing environment
- Ability to lead and work independently
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.