As a Communications Analyst, you will support the Consumer Banking Staff Functions initiatives, create and implement high impact internal communication strategies and executive communications, and support key business initiatives to complement business goals and increase employee engagement. You will work in close partnership with communications partners, senior management, and cross-LOB partners.
You will also help support the management of the Consumer Banking Adopt-a-Branch program - a signature business initiative where senior leaders partner and advocate for one of our 4,800+ branch teams by building ongoing relationships, offering mentorship to Branch Managers and sharing in the branch's success.
As a communication professional, you will need to be proactive, creative, and detail-oriented with a passion for communications, a focus on the employee experience and the ability to work in a highly-matrixed and extremely fast-paced organization. In addition, you will need to be an A+ writer, problem-solver, possess an out-of-the-box mindset, and inspire confidence and trust.
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Job responsibilities:
- Develop holistic communications strategies for key Consumer Banking initiatives and campaign launches, enhance awareness and action for key Consumer Banking activities - including supporting ongoing 'just in time' communications.
- Work with communications colleagues, subject matter experts and business managers to strategically plan and develop communications for varied audiences. These include communications for projects, initiatives, and campaigns as well as business-as-usual activities. All communications need to follow brand and communications style guides.
- Develop creative employee-facing campaigns to increase awareness and understanding of certain tools, processes and programs, as well as increase employee engagement.
- Review existing and develop new engagement tactics to deliver impactful messaging to executives, managers, employees, and client-facing colleagues, leveraging all relevant channels (e.g., email, print, articles, videos, web, etc.).
Required qualifications, capabilities and skills:
- 1+ years of professional communications experience.
- Ability to produce clear, concise, well-designed communication in a variety of media including online, print, video, and digital signage.
- Ability to digest complex information and simplify it for internal audiences using clear, easy-to-understand and concise language and visuals.
- Excellent writing and editing skills, and a solid command of grammar, style, proofreading and editing techniques is a must.
- Superior project management skills with emphasis on collaborating with all levels to research, write and produce communication strategies and provide other comprehensive communication support.
- Able to manage multiple projects concurrently with high attention to detail.
- Must be a creative, strategic thinker with a positive attitude, high standards and be committed to delivering high quality communications and must be able to work under pressure in a fast-paced, deadline-driven environment.
- Writing samples are required for consideration
Preferred Qualifications, Capabilities and Skills:
- Significant knowledge of/experience in written communications and partner engagement.
- Degree in Communications, Journalism, English or equivalent; experience working in a communications-based role
- Proficiency in MS Office Suite required.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.