Come join our team for this exciting opportunity to make a difference!
As a Commission Collection Specialist in Chase Travel, you will be responsible for all reactive and proactive collections on all outstanding supplier invoices. This position is essential to ensure that all our outstanding supplier balances are collected, and our data integrity is intact.
Job Responsibilities
- In depth research on outstanding supplier invoices to track down the true status of the outstanding invoice:
- has it already been paid and not applied - researching Back office system (TRAMS), Onyx, TACS and other clearing house website for status of invoices.
- It has been cancelled and still open - researching the GDS systems to verify status.
- Direct communication with our suppliers as it relates to outstanding invoices on their accounts if the invoice is deemed to still be active and outstanding.
- Oversee a group of dedicated VIP advisors with all their outstanding invoices to ensure that their account is always in good standing.
- Assist in running outstanding commission reports as requested by the assigned dedicated VIP advisors.
- Service Desk support when agents request collection support via internal Service Desk system.
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Required qualifications, capabilities, and skills
- High School diploma/GED required
- Proficient with Microsoft Office (i.e., Outlook, Word, Excel, Teams)
- Must have at least 1 year of collections and/or finance operations experience
- Must have strong Excel skills including but not limited to; proficient use of pivot tables, data manipulation and data mining.
- Must possess exceptional communication and mathematical skills.
- A high degree of organization, accuracy, and attention to detail
Preferred qualifications, capabilities, and skills
- Commission Collections experience in the travel industry
- GDS experience
- TRAMS Back office experience
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.