As a Commercial and Investment Bank (CIB) Learning Specialist, you will provide project management support for Payments Training. You will be working closely with Payments Product partners, cross line of business partners, client facing Payments employees and the broader CIB front office learning team to ensure successful execution of sales and product training activities.
Job Responsibilities
- Manage nomination/participant lists, send communications, produce training materials, reserve conference rooms, arrange audio/visual, order catering, etc.
- Serve as logistical point of contact for individuals attending programs.
- Assist in scheduling of internal speakers/subject matter experts and/or vendors and collect presentations for programs.
- Lead post-implementation review by evaluating project results using the Kirkpatrick model
- Create and maintain project plans and job aids to define purpose, roles, tasks and deliverables
- Communicate with senior management regarding project progress and decisions; develop effective PowerPoint presentations and project update materials suitable for senior executives
- Monitor individual and team projects on an ongoing basis; evaluate progress, develop issue resolution processes and take appropriate steps for escalation if needed
- Assist with special projects
- Manage team resources including team meeting agendas and calendar, website, SharePoint, Teams, learning management system and video portal
- Provide comprehensive analytical support to the CIB Payments Learning team using Excel to analyze and action survey results, training audience, attendance and program metrics
- Identify and recommend best practices and enhancements to be included in standards and procedures for project management
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Required Qualifications, Capabilities, and Skills
- 1 year of experience with project and stakeholder management
- Able to lead and influence project teams by effectively communicating with project stakeholders
- Proven self-starter, detail-oriented, well organized, strong decision-making skills and able to multi-task effectively
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
Preferred Qualifications, Capabilities, and Skills
- Bachelor's Degree preferred
- Event/meeting coordination experience both in-person and virtual preferred
- Prior experience working with CIB's Commercial Banking and Global Corporate Banking sub LOBs and front office sales functions and/or cross function support areas a plus
- Understanding of Payments products and functionality a plus
- Experience in training and/or readiness activities
- SharePoint site ownership experience a plus
- Experience with virtual meeting platforms such as Zoom and Adobe Connect
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.