If you enjoy creative problem solving, are highly analytical, and are skilled at building momentum around product innovation, this role is for you. Join our dynamic team and make a meaningful impact by delivering high-quality products and experiences that resonate with our clients.
As a Product Manager in Commercial Card, you are an integral part of the team that innovates new internal product offerings that support the end-to-end client life cycle, from prospecting through onboarding, servicing and operations. In this role, you are responsible for acting as the voice of the customers and developing solutions which deliver enhanced controls, efficiencies, revenue, and customer value. Utilizing your deep understanding of how to get a product solution off the ground, you guide the launch of products that support internal operations, gather crucial feedback, and improve client experiences. With a good commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
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Job responsibilities
- Develops a product strategy and product vision that delivers value to customers.
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Communicates, collaborates, and coordinates across product and technology to review the needs of our customers are clearly understood and we expeditiously deliver solutions that meet or exceed their needs and expectations.
- Remains flexible in a changing environment due to high demands from products across the firm all working to solution their highest priority change
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management, program management or relevant experience.
- Proven track record of delivering complex initiatives in fast-paced environments.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Demonstrate ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Excellent organizational skills to effectively track and manage work in a fast-paced and complex environment.
- Understand the process and new ideas of Agile software delivery (including management of an agile team).
- Proven success in collaborating with cross-functional teams, influencing and driving decisions.
- Excellent verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus; experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
- Demonstrated experience working with credit card transaction processing system.
- Strong understanding of Credit Card operations and servicing processes.
- Experience with data storage, analysis, and APIs a plus.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.