The candidate will be part of the APAC Payment Operation Project Team that drives Operations Change Management and Strategic Initiatives at country and regional levels. For this role, the candidate is responsible for the growth of the Payments business by enhancing customer experience, and managing customer fulfilment, technology and infrastructural plans working in partnership with business stakeholders and functional partners. The role is set in a fast-paced, digitally-centric environment, requiring the individual to oversee implementation of e-commerce projects from start to finish. The candidate must be able to manage multiple projects as well as be an energetic, collaborative and results-oriented team leader who is technologically savvy with good business acumen.
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Responsibilities
- Be part of a global team to drive global change and transformation initiatives focusing around Payments Product Innovation space
- Perform Operations impact analysis and assessment on new business initiatives, including capacity consideration, operating model, regulatory obligations and control processes.
- Ensure proper operational requirements are defined during requirements and solution design.
- Responsible for operational readiness activities for successful implementation of new products
- Apply structured problem-solving and design thinking to address top strategic priorities
- Manage communication of status updates to stakeholders and Senior Management through scorecards and tracking of milestones and critical path.
- Partner with technology and product to ensure the design and build requirements meet business needs.
Qualifications
- Bachelor's Degree with at least 5-10 years Operations experience with good understanding in e-commerce, FinTech or Payment Innovation. Prior experience working in these fields are preferred.
- Full understanding of Treasury Services business, operations and technology strategy
- Excellent written & oral communication skills in English
- Strong execution skills and hands on experience working on one or more of these areas: Real Time Payments, FX, Payments Innovation, e-commerce, Alternative Payments, ISO20022 transformation and SWIFT is preferred
- Willingness to take ownership and accountability to deliver business goals - execution to achieve specific desired results
- Proven ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving local, regional and global goals and objectives
- Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
- Effective time management skills to meet strict deadlines and team objectives
- Ability to effectively address and manage conflict
- Ability to communicate pro-actively and openly with internal and external business partners - to executive level.
- Proven ability to implement and manage change across direct units as well as remote units
- Strong Risks and Controls mindset. Proven track record in handling audits and regulatory requirements
- Strong team player and be able to work with functional partners/stakeholders to deliver results
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.