Job responsibilities
As a key member of the Chase Co- Branded Cards team, you will support Chase Branded Card's strategic plan and product roadmap of refreshes and launches across various product lines. You will collaborate with the product leads for each product line and support key work streams. The team's remit is to identify key strategic issues and drive them to resolution, create an evergreen framework to launching/refreshing card products in market, and work across functional teams to ensure successful execution of the Chase Co-Branded Cards plan. You will be a critical participant in continuing to provide market-leading value to millions through the card products they love
- Analyze data to produce insights that shape our understanding of our customers, partners their usage patterns, and opportunities to improve their experience.
- Collaborate closely with product managers and cross-functional partners to inform decisions and set strategy within a product team.
- Evaluate data tracking and quality on product and collaborate with engineers to implement solutions where needed.
- Develop business cases in support of new major initiatives and channels.
- Collaborate with cross-LOB product owners, architects, and others to develop long term vision for omnichannel customer experiences
- Deliver executive updates to the heads of Digital, Technology and others as appropriate
- Work directly with design and development to create research, advanced prototypes and pilots for evaluating emerging technology and channels for conversational AI
- Partner with product owners to perform sprint planning and prioritization of the supporting scrum teams in order to align with roadmap priority and targeted planning, maintain product "play book"
- Lead competitive insights on the team, including understanding of marketplace, consumer insights, and competitive benchmarks
- Demonstrate ownership of requirements through knowledge expertise, removal of barriers and synchronization with broader product team.
- Maintain strong control practices by perform monthly control validation of feature accuracy.
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Required qualifications, capabilities, and skills
- 5 years of strategy and/or product management or relevant experience as well as record of individual technical achievement
- Experience with agile product development and software delivery lifecycle
- Expertise in defining business cases with strong written communication with strong presence and can effectively synthesize, visualize and communicate your ideas to others.
- Experience in creation of consumer facing digital products
- Ability to prioritize projects and efforts according to business need and industry trends
- BA or BS in applicable field of study
- You are highly proficient with SQL and have experience with Business Intelligence tools (e.g. Tableau).
Preferred Qualifications:
- Familiarity with the business services and offerings associated with Chase a plus
- Demonstrated ability to manage tight delivery timelines and calmness under pressure
- Commitment and self-motivation suitable to a start-up team
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.