of complex scenarios, and act as a resource for peers and leaders

Job Responsibilities

• Closes on Conventional Refi and Purchase, CEMA/Co-op, NY, New Construction, TX 50a6, FHA/VA, HAP/DPA, Coverage, Hotline, HELOC and manages and prioritizes individual pipelines
• Works with vendors to cure all post signing related issues or concerns
• Communicates to the settlement agent or closing attorney to verify that funds can be disbursed
• Retrieves disbursement delay monetary shortages from settlement agents
• Communicates with partners and settlement agents via phone
• Analyzes and notate documentation that is outstanding
• Verifies receipt of all closing documents to ensure they are correct and have been executed properly, and reviews all outstanding closing conditions regarding required documentation.
• Makes closing confirmation calls to ensure the closing took place and update system of record
• Requests and upload critical document packages from settlement agents and completes specific state required documents as authorized signer
• Provides backup to Hotline and Coverage as needed

Required Qualifications, Capabilities, and Skills

• Top 10% of scorecard preferred and no performance management
• Excellent working knowledge of mortgage originations, specifically mortgage ops
• Strong Trouble-shooting and problem-solving skills
• Excellent Communication skills/Customer Service
• Ability to collaborate well with internal and external partners
• Proposes solutions to problems and utilizes all available resources
• High School diploma or equivalent is required
• Minimum 4 years experience in mortgage loan processing/closing

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.