The Payments Solution Center Core Trade Team provides support to internal and external clients on their Trade related transactions through phone calls and emails. The team services clients (companies) on various products including Letter of Credit, Documentary Collections and Stand-by Letter of Credit.
As a Client Service Analyst, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. They will also assist the team in acting as the client advocate and drive internal coordination by Product, Operations, Technology, Risk and Compliance to deliver service excellence. The main purpose of this position is to provide assistance to customers in their day to day treasury operations and support the Client Service Account Managers in the transactional requirements of their portfolio.
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Job Responsibilities:
- Client Service team central point of resolution and escalation for service issues and to provide assistance in the day to day treasury operations
- Take full ownership regarding problem solving and escalation, to ensure timely resolution
- Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
- Ability to analyze client behavior and trends to propose service efficiencies
- Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes
- Direct relationships with clients and internal service providers while resolving issues via phone and email
- Provide high-level guidance to the team and ensure that Client Satisfaction and service level agreements are met or exceeded
Required qualifications, capabilities, and skills:
- Minimum of 1 year of relevant industry and/or functional experience.
- Knowledge in Trade Products and services such as commercial letters of credit, Stand-by letter of credit, Import LC's and collections.
- Possess good understanding of core and intermediate Treasury Services product sets, systems and channels.
- Have client-facing skills.
- Ability to effectively partner with internal colleagues and external clients.
- Possess strong Data Analytic skills.
- Possess strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.