Be a part of Commercial Banking as a Client Service Associate II now!
As a Client Service Manager, you will typically report to a Senior Client Service Manager. You will be responsible for the overall success of the Client Service Team within the Tenant Lease Operations Team. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your product. You will also provide product service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.
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Job Responsibilities:
- Understand client issues, be responsible for providing timely follow-up to clients and be accountable for client satisfaction through the ownership of the problem
- Monitoring client reports and investigating changes in revenue, product usage, and productivity
- Assuring compliance with all Chase auditing policies and procedures
- Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
- Participating in national project teams representing Client Service
- Build knowledge of tenant lease products and services
- Providing a collaborative, communicative and productive environment for all Client Service Professionals
- Working with line of businesses (LOB) partners, Stakeholders, Relationship Team and Support Team to enhance the resolution of client issues through appropriate channels
- Evaluate staff performance and provide feedback via informal and formal discussions monthly
- Ongoing Coaching and training
- Manage and/or escalate performance issues and work with Human Resources to properly document issues/warnings.
- Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
- Collaborate with Sr. Client Service Manager to coordinate and lead regular team meetings & huddles
- Performing other special duties or assignments as requested or required
Required Qualifications, Capabilities and Skills:
- BA degree or a minimum of 4-6 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services
- Strong interpersonal skills with proven supervisory abilities
- Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
- Thorough knowledge of financial exposure and operational risk associated with bank products and services
- Effective problem solving, oral and written communication skills
- Ability to exercise sound judgment and make effective decisions
- Ability to prioritize, handle multiple tasks and work under press
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.