Global Client Support (GCS) services clients and acts as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly.
As a Client Service Analyst in the Global Client Support (GCS), you will work with client-centric analysts who have received specialized training with expertise in core cash product offerings to support client inquiries. You will also leverage Artificial Intelligence to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus your efforts on more complex issues. GCS and Client Service Account Manager (CSAM) partner closely to deliver best in class experience leveraging CSAM expertise and client knowledge. GCS support of client inquiries for resolution will be in line with CSAM-like experience.
Want more jobs like this?
Get Account Management jobs in Bonifacio Global City, Philippines delivered to your inbox every week.
Job responsibilities:
- Develops, maintains and broadens partnerships with internal and external clients
- Takes ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation
- Resolves external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and track and monitor inquiries via an Inquiry Management tool
- Liaises with other functions to ensure clients receive satisfactory resolution in a timely manner
- Delivers value added solutions to clients, identifies and promotes service improvement, efficiencies and opportunities
- Coordinates with the Service Team and other internal groups for additional support that may be needed to resolve client inquiries
- Promotes best practice sharing with the Designated Service Team and participate in and supporting client experience improvement initiatives
- Recognizes non-standard service provisions as requested by clients and highlight as sales opportunities
- Investigates and informs senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
Required qualifications, capabilities, and skills:
- Excellent oral and written business communication skills, as well as ability to present information clearly and concisely in German or Italian language
- Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills
- Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome
- Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm
- Strong time management and organizational skills
- Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals
- Ability to understand clients' relationship with the bank
- Proficient with Microsoft Office applications
Preferred qualifications, capabilities, and skills
- Knowledge of payment core cash product offering and client portals is a plus
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.