At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Client Ops Specialist III, you will be the liaison between Bankers and Fraud. You will build a strong rapport with your customer and make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job Responsibilities:
- Demonstrate personal excellence including punctuality, integrity, and accountability.
- Work independently and in a team environment.
- Support field Business Relationship Managers in the successful servicing of customers.
- Ensure the client experience is world class and that interactions/issues are resolved accurately and expediently.
- Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems.
- Support the Fraud process by securing required verifications to remediate fraud concerns.
- Meet or exceed production goals as outlined in the metrics scorecard.
- Demonstrate resiliency and quick adoption to change in a fast-paced environment.
- Assist in other areas as business needs dictate.
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Required qualifications, capabilities, and skills:
- High School diploma/GED required, along with 3-5 years of client service and/or operations experience, preferably in the banking or financial service industry
- Ability to work under pressure and act with urgency, attentiveness to detail, effective time management skills
- Advanced verbal and written communication skills
- Strong proficiency with basic computer hardware functions, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
Preferred qualifications, capabilities, and skills:
- Basic knowledge of Business Banking products such as deposit, DDA and ACH to include system knowledge
- Comfortable in a fast-paced, consistently changing environment
- Be receptive to feedback and change adaptive
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Same Posting Description for Internal and External Candidates
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.