Join our team to build your career in a culture that values innovation, creativity and excellence.
As a Client Operations Associate within the Merchant & Third Party Operations - Oversight & Governance functional area, you will play a crucial role in ensuring all Merchants, High Risk Merchants and Third Parties are registered with the Card Brands as per the guidelines. You will also ensure accurate and timely billing and reconciliation for High Risk Merchant and Third Party fees and fines. You will have the opportunity to become an expert in Merchant, Third Party and High risk industry requirements, and will work closely with senior executives to ensure the business is following proper due diligence requirements. Your role will also involve assisting with monthly Quality Reviews and exception reporting to validate accuracy of processes and procedures, ensuring audit readiness.
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Job responsibilities:
- Execute daily on keeping the User Tool system of record platform functional. Access database updates are required frequently to keep the team's dashboards operational.
- Upskill on SQL and Snowflake is required for new Card Brand programming requirements such as MasterCard's Buy Now Pay Later initiative.
- Create Alteryx workflow for the execution on data transition projects around source changes and card brand programs modifications, such as the BNPL OptOut workflows. In addition, the ability to upskill on new platforms such as Databricks for CARI client relationship data workflows.
- Administer, process, and renew Registrations. Updates and maintains submission plan, approvals, pending approvals, and terminations
- Maintain the integrity of the Registration Central database/SharePoint site for licensing activity, cataloging of all relevant documentation to ensure accuracy and completeness. Maintaining status of requests and safeguarding confidential files
- Ensures the most accurate, confidential, up-to-date, and timely information is provided throughout the registration process, Monitor Merchant/Third Party existing licenses for upcoming expiration periods in order to action
- Liaise with Legal department to ensure efficient processing of document reviews for approval with gaming/gambling High Risk industry
Required qualifications, capabilities and skills:
- Detail-oriented with a high level of accuracy and time management skills
- Strong and effective skills in problem solving, analytical reasoning and balancing multiple tasks
- Expertise in the ability to collate, report and reconcile large data sets
- A strong interest in, and general understanding of Merchant Services, compliance, quality, operations, legal, & risk
- Extremely analytical with superior Excel/Access knowledge
- Proficient with PowerPoint and developing high quality presentations graphs and analytics
- Knowledge of electronic payment processing, PCI standards across multiple lines of business, PCI compliance and risk impact analysis, as well as Payment Brand rules
Preferred qualifications, capabilities and skills:
- College degree, specialized training or equivalent work
- Excellent interpersonal, written and verbal communication skills with the ability to present
- Problem solving, analytical skills and the ability to balance multiple tasks simultaneously are essential
- Attention to detail and mental concentration are necessary for accurately performing tasks
- Ability to prioritize and drive initiatives to completion
- Outstanding ability to analyze data with keen attention to detail, proactive in anticipating problems and solutions
- Proven expertise in leveraging Alteryx for data preparation, SQL, Snowflake, Access skillsets, blending, and analytics
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.