Business Description
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer supporting over 650,000 merchant outlets processing $1.56 trillion per year. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Position Summary
JPMorgan Chase is seeking highly talented candidates for full-time positions in our Chase Merchant Services (CMS) Operations and Client Support & Implementations (CS&I). The Client Onboarding Implementation Associate is a client facing role responsible for ensuring client satisfaction related to boarding requirements and data entry into Merchant Services systems and applications. The Analyst is accountable for all on-boarding efforts, issues, and navigating the organization processes on behalf of the client and provider groups. The Analyst needs to be highly organized, have a strong client presence with superior communication skills, both written and verbal, as well as problem solving skills, strong leadership capabilities and client first attitude..
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Principal Duties and Responsibilities
- Excellent Client-Facing skills with objective of facilitating all onboarding activities with a sense of urgency
- Demonstrate expertise in supporting the operations of the organization and your business segment.
- Manage client expectations related to the required boarding documents, activities and go live date.
- Adhere to policies and procedures for quality control of the client's Boarding/Maintenance efforts.
- Supporting a climate where people of diverse backgrounds and opinions are valued
- Coordinate with peers and internal partners with a team oriented mindset
- Overseeing escalation concerns related to new account setup and processing needs.
- Superior professional interpersonal skills in all interactions with internal and external stakeholders
- Attention to detail regarding accurate data entry into related systems
- Manage ad-hoc projects as directed or identified by leadership
- Lead presentations via phone, video Zoom, in-person meetings, and/or training via Adobe Connect
Core Competencies
- Lead and achieve goals via influence over non-direct resource assignments
- Proven high level of personal initiative, setting and achieving challenging goals, and demonstrating ability to work in unstructured environment
- Excellent and efficient skills using MS Excel, PowerPoint tools, Customer Relationship Management tools, PeopleSoft and general system navigation
- Proven ability to work well under pressure with minimal supervision
- Ability to balance needs of clients with associated risks and interests of the firm
- Ability to manage multiple and competing priorities in pursuit of business objectives
- Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments
Knowledge and Experience
Qualifications
- Bachelor's Degree, or equivalent experience, with a minimum 1 year in financial services or financial services consulting; merchant acquiring industry knowledge preferred
- Strong interpersonal skills with excellent verbal and written communication skills
- Excellent end-to-end problem solving skills
- Demonstrated ability to resolve conflicts and positively influence and lead others.
- Strong time management, project management, change management and organizational skills
- Ability to interact productivity with colleagues at all levels
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.