Equal Opportunity Employer/Disability/Veterans

Role Description: For Wealth KYC

• KYC Team Lead supports the day to day management of the KYC process to onboard and renew KYC records to regulatory standards with high quality and while meeting tight deadlines
• This includes interaction with a Front Office sub-LOB, prioritize and assign case work for the team, oversee calibration with Quality Control and Utility teams, and serve as the primary point of escalation for team members
• Oversees a steam of KYC specialists to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements across client onboarding as well as renewals
• Interacts with key stakeholders
• Regularly review the end to end KYC environment to ensure that all control gaps have been identified and appropriate action plans have been established
• Drive Process improvements and implement process changes as necessary
• Monitor team productivity and quality reports and take action as needed to maintain agreed SLAs
• Proactively looks for areas of efficiencies and leads initiatives
• Manage special projects, including remediation and others, as directed by regulators, internal audit, etc.
• Support consistent hiring and performance management practices;

Qualifications -

Requirements include, but are not limited to:

• Graduate Degree; MBA or other post graduate degree is a plus

• Minimum of 10-15 years' experience and understand KYC

• Proven track record of effective leadership relative to change management and process re-engineering

• Strong ability to build relationships with and influence colleagues, business leaders and functional partners

• Strong KYC industry experience with understanding of standards implemented in industry and well networked with industry peers

• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions; collaborate effectively with Operations Leaders and their respective organizations, and Technology and Business colleagues to drive issue resolution and maintain smooth operations

• Drives critical thinking and proactively seeks out best practices, anticipates clients' future needs and collaborates on ideas with others. Understands clients' needs and impact on relationship across J.P. Morgan.

• Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills

• Be commercial and have a strong background and proven ability to transform Operations businesses across multiple business areas

• Oversees a team of KYC specialists to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements across client onboarding as well as renewals

"JPMorgan Chase is an equal opportunity and affirmative action employer of Disability/Veteran."

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.