Client Data Manager

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

Job Summary

As a Client Data Associate in our Off Boarding Team, you will play a crucial role in managing the off-boarding process of KYC records. You will monitor the pipeline, track progress, and ensure timely uplift of DNT flags. You will liaise with both onshore and offshore partners to eliminate roadblocks and serve as the primary point of escalation for team members. Your role will also involve overseeing the team to ensure records progress efficiently, managing AML Risk cases, and resolving inquiries and escalations with excellent customer service standards. This role provides an opportunity to closely manage the day-to-day operations of the team and make a significant impact on our customer service standards.

• Work closely with Credit/Reference data teams to clear all credit-related attributes, account closures, and CASID deactivation in Party, develop strong partnerships, escalate issues, and eliminate roadblocks.
• Manage the pipeline and records within each stage of the process, track progress on aging cases, prioritize the timely uplift of DNT Flags, and ensure efficient management of the TLT process for incoming populations.
• Monitor team productivity and take necessary actions to maintain agreed parameters.
• Provide operational support to supply audit, compliance, and regulatory bodies with documentation and analysis.
• Serve as the primary point of escalation for Off Boarding and proactively highlight potential issues to management.
• Ensure the team completes mandatory Business-wide and WCOB-directed training and minimum hours.
• Keep informed of and ensure team members apply any changes to processes, procedures, and regulatory changes.
• Create an effective and efficient team, potentially across multiple locations, through continuous communication, timely feedback, and appropriate supervisory practices.
• Interact with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, escalate issues, eliminate roadblocks, and ensure continuity of flow across the groups.

• Graduate in BCom/B.A
• Have 12 years of work experience in the financial service industry with 8 years in KYC/AML.
• Demonstrate working knowledge of KYC/Compliance/AML procedures and standards.
• Exhibit outstanding relationship building, stakeholder management, client service, and interpersonal skills to influence and negotiate desired outcomes.
• Lead a team and manage stakeholders across different locations and cultures comfortably.
• Manage time effectively and self-direct, capable of dealing with high-pressure, time-sensitive tasks.
• Demonstrate knowledge of the financial industry with in-depth expertise in various lines of business.
• Understand multiple client types (e.g., Corporates, Non-Banking Financial Institutions, F.I.'s, Hedge Funds, Private Equity Funds, Mutual Funds, etc.).
• Possess knowledge of different products such as Global Trade, Escrow, Cash, Global Custody, Market Products, Collateral Management, Loans, etc.
• Exhibit proven leadership and people management skills.
• Partner with Risk, Audit, and Compliance to ensure overall organizational objectives are met.

• Possess knowledge of AML/BSA/KYC or financial services industry (preferred).