The Channel Strategy, Execution and Controls Group within Chase Auto Marketing covers marketing compliance, regulations, and marketing controls. Its mission is to deliver a framework and service that empowers the Chase Auto Marketing Department to generate and disseminate regulatory compliant marketing materials and communications in the most effective and timely manner to our Private Label Captive Finance (PLCF), Dealer, and Consumer clients. To achieve this, the team actively engages with other functions across the business, including sales, servicing and product. The team also retains a close partnerships with legal, risk, controls, and other compliance partners across Consumer & Community Banking.
As a Chase Auto Claims Manager Vice President within Chase Auto, you will play a pivotal role in protecting the business. Your responsibilities will include providing advice and guidance on creating compliant communications that adhere to both external rules and regulations, as well as internal firm-wide policies. Additionally, you will assist with marketing-related governance issues, helping to establish effective and prudent practices that contribute to the long-term success of our business. You will also review marketing and product marketing communications, as well as customer communications for marketing claims, involving several key responsibilities to ensure the content is accurate and effective.
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Job responsibilities:
- Manage and lead the weekly Auto Marketing Claims Creative Pre-Review and Stakeholder Meetings. Document new and existing claims identified during the meetings and communicate the findings to the presenters.
- Meet with Marketing and Product Stakeholders to review content and determine claims applicability.
- Collaborate with stakeholders to complete claims evidence documentation for Regulatory and Legal Reviewers. Ensure that all claims made in the marketing materials are truthful and substantiated with evidence, involving fact-checking and verifying data, statistics, and other information presented.
- Provide yearly claims training to educate all stakeholders, with additional training as needed in response to industry or regulatory changes.
- Own and maintain claims-related procedures.
- Participate in Audit Claims Testing and any assigned action plans.
- Participate in the monthly CCB Claims Working Group Meeting to represent the Auto line of business. Provide feedback to the marketing and product teams on necessary changes or improvements to the claims process and work collaboratively to revise procedures as needed.
- Work with the CCB Claims Working Group to implement necessary changes to the CCB Marketing Claims Playbook. Communicate playbook changes to the team.
- Own and manage the active and expired claims inventory. Distribute the inventory monthly and ensure all claims are expired or renewed by their expiration date.
- Update the report monthly to include all new creatives containing claims language.
- Complete regulatory reviews as needed.
Required qualifications, capabilities, and skills:
- Bachelor's degree in finance, marketing, or other relevant professional qualifications.
- 8+ years of experience in a similar role within the business, legal, compliance, controls department, or within a regulator related to financial/asset management products and services.
- Experience reviewing social media and digital assets.
- Experience working with a system-based asset review process.
- Strong written and verbal communication skills, with the ability to collaborate effectively.
- Self-starter with the ability to multi-task and prioritize workload.
- High level of attention to detail, accuracy, and conviction.
- Organized and efficient, able to work well under pressure and within tight deadlines
Preferred qualifications, capabilities, and skills:
- Knowledge of federal regulations (TILA, Reg M, Reg Z, Rew W, UDAP, UDAAP, etc)
- Practical working knowledge of all asset classes and financial instruments
- Experience working with system and workflow tool
- Experience working within a large global organization
- Ability to communicate decisions and work with senior managers
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.