The Business Support Management (BSM) team within the Commercial and Investment Bank (CIB) is a specialized group that enhances operational control, reduces bureaucracy, and liaises with corporate functions. The team is divided into three core functions: Expense Management, Change Management, and Assistant Management, each playing a crucial role in ensuring cost-effectiveness, mitigating business risks, and managing resources and talent development. The team's strategic initiatives align with the organization's broader goals, catering to both client and administrative assistant needs.
Job Summary
As a Business Support Management, Managing Director within the Commercial and Investment Bank (CIB), you will be leading a specialized team that enhances operational control, reduces bureaucracy, and serves as a liaison with corporate functions. Your role will be pivotal in ensuring that the businesses we support have the necessary resources across their support needs. You will lead global teams responsible for Expense Management, Change Management, and Assistant Management. This role provides an opportunity to optimize the delivery of business support services across the organization, enhance operational efficiency, align with strategic objectives, and ensure stakeholder satisfaction.
Want more jobs like this?
Get jobs in London, United Kingdom delivered to your inbox every week.
Required qualifications, capabilities and skills:
- Oversee a team of over 2,100 members as the Global Head of our BSM team.
- Lead and optimize the delivery of business support services to enhance operational efficiency, align with strategic objectives, and ensure stakeholder satisfaction.
- Integrate the heritage Commercial Banking (hCB) BSM and heritage Corporate and Investment Banking (hCIB) BSM functions to create a cohesive and unified support structure.
- Ensure that the businesses we support have the necessary resources by leading global teams responsible for Expense Management, Change Management, and Assistant Management.
- Understand support needs and build strong relationships with key stakeholders across Lines of Business (LOBs).
- Ensure effective communication and collaboration across teams and LOBs.
- Develop and implement performance metrics to drive individual and team success.
- Coach and mentor team members, fostering leadership development.
- Enforce compliance and risk mitigation in business processes.
- Provide strategic thought leadership to enhance productivity and seize business opportunities.
- Lead performance management and participate in consistent compensation and evaluation processes.
Preferred qualifications, capabilities and skills:
- Significant leadership experience managing large organizations, with a focus on process re-engineering and change management.
- Strong analytical and problem-solving skills, demonstrating logical outcomes and attention to detail.
- Excellent written and verbal communication skills, with the ability to build strong relationships and influence others.
- Superior organizational and time management skills, consistently meeting deliverables as a self-starter.
- Proven ability to manage and adapt to change, maintaining discretion and professionalism.
- Customer service and client-facing experience, emphasizing relationship-building and effective listening.
- Prior experience in an investment bank, financial institution, or professional services environment is preferred.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.