JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and boost increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences.
As a Business Risk & Controls Lead within our Controls Management Team, you will play a pivotal role in the development of digital products and services on a global scale, operating within a dynamic start-up environment, yet supported by one of the world's leading financial services providers.
Job responsibilities:
- Develop and support a proactive risk and control culture within our digitally-managed business that leverages distributed interaction among peers to manage proven risk and control evaluation strategies as well as sound change management protocols
- Overlay technology, process management and operational risk skills to develop, maintain and test operational controls libraries
- Review and analyse program-related data frames (e.g., KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related programs and strategies
- Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including identifying control gaps, weaknesses and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
- Create an inner join with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to further establish and maintain business relationship loops
- Lead and develop a team of CM professionals in the operations and servicing space
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Required qualifications, capabilities, and skills
- Experience in controls, audit, quality assurance, risk management, or compliance within financial services
- Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
- Significant experience in Customer Service and Banking Operations.
- Fluency in English
Preferred qualifications, capabilities, and skills
- Experience working and efficiently delivering in an information technology area / environment is a plus (E.g. IT Auditing, Programming Controls, Data Management and Governance or the like)
- Ability to analyse data-managed situations to formulate appropriate conclusions Understanding issue root causes as well as identifying control gaps and weaknesses
- Ability to make objective and informed decisions based upon current data as well as justify decision making to influence stakeholders
- Clear and concise write-up of risks, issues, root causes, remediations, risk mitigants and control enhancements
- German language skills
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ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.