Business Resiliency Associate

Job Description:

JP Morgan Chase & Co. is seeking a dedicated Emergency and Crisis Response Associate to join the Consumer & Community Bank's Business Resiliency organization. This role is crucial in preparing for and responding to emergencies and crisis events, including those resulting from natural disasters, facilities issues, technology disruptions, and operational incidents that impact business continuity.

As a Business Resiliency Associate on the Business Resiliency team, you will be instrumental in supporting and strengthening our incident response capabilities. Your role will involve ensuring operational resiliency and taking ownership of response activities to minimize risks to employees, customers, and the firm during real-time incidents. You will perform threat assessments to evaluate business impacts and assist in developing effective response strategies. Your work will ensure clear communication with stakeholders and enhance the overall resiliency of the firm's operations.

• Support incident management leaders in performing threat assessments and responding to incidents.
• Facilitate situation rooms involving multiple stakeholders to ensure effective crisis management.
• Collaborate with resiliency management partners to understand and implement recovery strategies.
• Take ownership of assigned tasks during incidents, monitor the incident repository, and respond to alerts from Global Security, Global Real Estate, and Technology teams.
• Serve as a Subject Matter Expert (SME) on weather patterns and meteorological events, maintaining constant awareness of weather conditions.
• Stay informed about external factors such as political, social, and civil unrest, as well as atmospheric conditions that may impact the bank's operations.
• Provide regular status updates, lead incident calls, and present information to senior leaders.
• Maintain and update training procedures to ensure preparedness.
• Participate in the incident management team's on-call schedule and be ready to escalate emergencies to senior leadership as needed.

• Bachelor's degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or related field.
• 5+ years of experience in supporting crisis and/or emergency events.
• Experience in supporting Business Resiliency or Business Continuity, ideally within a matrix corporate environment
• Background in emergency and crisis management, with demonstrated experience in handling complex incidents and coordinating response efforts.
• Expertise in meteorology, with a strong understanding of weather patterns and meteorological events that can impact business operations.
• Strong understanding of emergency management and crisis response protocols.
• Excellent communication and leadership skills, with the ability to present to senior leaders.
• Ability to work collaboratively with multiple stakeholders and manage complex situations.
• Expertise in meteorology and awareness of global events affecting business operations.
• Experience in incident management and familiarity with monitoring and alert systems.

• Master's degree in Business Administration is desirable but not mandatory.
• Proven ability to assess threats and develop effective response strategies in collaboration with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to make informed decisions under pressure.
• Excellent communication and interpersonal skills, with experience presenting to senior leaders and facilitating discussions among diverse stakeholders.
• Familiarity with monitoring and alert systems used in incident management.
• Ability to stay informed about global events, including political, social, and civil unrest, and their potential impact on business continuity.
• Experience in developing and maintaining training procedures related to emergency preparedness and response.