Job responsibilities:

• Collaborate with resiliency and plan managers to develop strategies for emergency preparedness and response. Actively support and represent the team during crisis management calls, ensuring effective communication and coordination.
• Lead the response to technology-related incidents in partnership with Global Technology and Consumer & Community Banking Production Assurance Center(CCB PAC)teams. Efficiently triage incidents and participate in technology bridge calls to advocate for (CCB)'s interests and ensure swift resolution.
• Work closely with Global Security to monitor and respond to events such as severe weather and wildfires. Improve protocols to enhance the response and support provided to ensure the protection of personnel and assets.
• Collaborate effectively across internal and external partners. Proactively communicate to impacted teams to ensure impacts are captured and concerns are addressed.
• Contribute to high-impact projects focused on updating processes and enhancing incident response efficiency.
• Aid in organizing executive-level meetings during incidents to document impacts, report status, and ensure alignment among key stakeholders.
• Prepare presentations, compile reports and metrics, and support governance requirements.
• Serve as an on-call triage and incident manager during non-peak hours.

Required Qualifications, Skills and Capabilities:

• Strong problem-solving and project management skills with a strategic, results-driven approach.
• Excellent verbal and written communication abilities.
• Demonstrated ability to meet deadlines while managing an independent workload responsibly.
• Experience thriving in fast-paced environments, handling multiple projects with competing priorities.
• Willingness to adjust work hours as needed to address real-life disruptions.
• Background in Business Resiliency, Operations, and Incident Management.

This role does offer visa sponsorship.

Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.