Job responsibilities

• Provide support across Dealer Practices, Sales, in the review of current unperfected lien portfolios.
• Perform root cause analysis as it relates to reasons behind unperfected titles in assigned dealer base.
• Remain aware of environment changes that may impact the ability of our dealers to complete their title transactions (IE, state specific issues, etc.)
• Ensure titling information contained in the toolkits remains up to date through engagement in the evergreen process
• Communicate any changes to internal processes to impacted business partners and ensure any needed training is set up or considered for DRMs and other impacted staff
• Maintain open communication and work with other areas of the business (Dealer Vault, Reserve, Administration, Servicing, Collections, etc.) as needed

Required qualifications, capabilities, and skills

• Automotive business and industry knowledge
• Strong verbal and written communication skills
• Must have working knowledge of Microsoft Office Products specifically Excel and PowerPoint
• Analytical and problem-solving skills
• Ability to partner with Internal and external clients and or contacts and strong partnership and team building skills
• Excellent organizational skills and demonstrate proactive approach towards problem solving
• Proven ability to work within tight deadlines and in a demanding environment with attention to detail

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.