This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.
As a Design Program Manager within the Digital and Customer Experience team supporting Travel, you will be tasked with the planning and management of daily workflows, processes, and reporting mechanisms that bolster our User Experience design projects across the Digital and Customer Experience (DCE) spectrum.
Job responsibilities
- Provides oversight and management of a product portfolio which includes project intake, assessment, resourcing, execution, tracking and team capacity management
- Partners closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
- Consults with design teams to develop a clear plan including size, scope, sequence and next steps for design activities
- Tracks projects to ensure milestones are being met and status is documented and updated regularly. Produces reports as appropriate/requested, serve as a single point of contact for project status & issue management
- Drives ongoing firm-wide and design team process improvements
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Required qualifications, capabilities, and skills
- Minimum 3 years of project/program management experience in digital design or product development
- Understanding of Product development lifecycle at scale
- Thorough understanding of Waterfall and Agile project methodologies
- Experience with tools including Atlassian / JIRA / Confluence / Monday.com / Figma
- Demonstrate effectiveness in developing plans, prioritizing activities and driving execution
- Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
- Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently
Preferred qualifications, capabilities, and skills
- Experience in design studio and/or large corporate environment
- Proven ability to collaborate cross-functionally and influence outcomes
- Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
- Passionate about creating customer-centric design
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.