Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Business Analysis team to partner with the Business.
As a Business Analyst within our Change Control team, you will be tasked with documenting, reviewing, analyzing, and designing business processes and systems based on user needs, in compliance with established policies and procedures. You will collaborate with business partners to ensure consistency in implementing changes related to system, policy, and procedural enhancements that are necessary for transitioning to a future state. You will operate in an environment that encourages creativity and latitude, with the expectation of high performance and results.
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Job responsibilities:
- Establish/Create/Analyze reports relevant to Operations functions
- Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
- Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
- Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures
- Serve as the conduit between the customer community (internal and external customers), support teams, business units and the development team through which requirements flow
- Develop requirements specifications according to standard templates using natural language
- Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
Required qualifications, capabilities and skills:
- Minimum 3 years managed account experience highly desired; focus on service, project management or support
- Accelerated skills in MS Office, including Excel and Access
- Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
- Demonstrate organizational skills and ability to handle working within strict timelines
- High level of professionalism in leading groups and process improvement initiatives
- Experience in using enterprise-wide requirements definition and management systems and methodologies required
- Ability to work nonstandard hours, including early morning, late evening, and weekends to accommodate testing schedule requirements
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.